Privacy Policy — x111 game

1. Overview

x111 game operates as an online gaming and sports betting platform serving players in Pakistan. When you register, deposit, bet on cricket or PSL matches, spin a slot, join a live casino table or contact support, we collect and process certain personal data. This policy tells you exactly what that data is, why we need it and what we do with it.

We take data protection seriously — not because we have to, but because players deserve to know how their information is being used. If you read nothing else in this document, the short version is this: we collect what we need to run your account and process your PKR transactions, we do not sell your data to third parties for advertising, and you can contact us at any time to ask questions or request changes.

This policy should be read together with the Terms and Conditions and the Responsible Gaming guidelines, both of which form part of your agreement with x111 game.

2. Data We Collect

The personal data we collect falls into several categories depending on how you use the platform:

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive personal data such as health information, religious beliefs or political opinions.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Account management: Creating and maintaining your x111 game account, verifying your identity, and keeping your profile up to date.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported methods; processing withdrawal requests to your verified payment method.
• Platform operations: Processing sports bets, settling casino and slot results, managing bingo participation and crediting winnings to your PKR balance.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and escalating issues where needed.
• Responsible gaming: Monitoring for signs of problem gambling, enforcing deposit limits and self-exclusion periods you have set, and providing account activity summaries.
• Fraud prevention and security: Detecting and preventing unauthorised account access, duplicate account creation, payment fraud and other prohibited conduct described in the Terms and Conditions.
• Platform improvement: Analysing usage patterns at an aggregate level to understand how features are used and where improvements should be made.
• Marketing (where opted in): Sending you information about promotions, bonuses and platform updates that may be relevant to you. See the Marketing section below.

4. Payments and Financial Data

Because x111 game handles real-money PKR transactions, financial data is among the most sensitive information we process. Here is how we handle it:

• Payment method details — such as your JazzCash or Easypaisa mobile number, Raast ID, or bank account details — are stored in encrypted form. We do not store full debit card numbers on our servers.
• Your complete deposit and withdrawal history in PKR is available to you at all times within your account.
• We retain financial transaction records for a minimum period required to manage disputes and meet our internal audit obligations. This is typically seven years for transaction records.
• Withdrawals are only processed to a payment method that belongs to you and that was used to fund the account. This protects you against unauthorised withdrawal requests.
• We may conduct additional identity verification before processing your first withdrawal or withdrawals above certain PKR thresholds. This is to protect your funds, not to create unnecessary obstacles.

5. Sharing Your Data

x111 game does not sell your personal data to third parties. We do not share your data with advertisers or data brokers. There are, however, specific circumstances where data is shared with trusted parties:

• Payment processors: Your payment details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank — only to the extent necessary to process a transaction you have initiated.
• Game providers: When you play a casino game or slot that is powered by a third-party studio, technical session data (not your full identity) may be passed to that provider to operate the game correctly.
• Technology and infrastructure providers: We use third-party services for hosting, security monitoring, and platform analytics. These providers operate under data processing agreements and are not permitted to use your data for their own purposes.
• Legal obligations: Where we are required by law to disclose information — for example, in response to a valid legal request or to investigate fraud — we will comply. We will, where permitted, notify you of such a request.
• Business transfers: In the unlikely event of a merger, acquisition or asset sale involving x111 game, your personal data may be transferred as part of that transaction. You would be notified of any such change and the terms under which your data would be held.

6. Cookies and Tracking

x111 game uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. A cookie is a small text file stored on your device when you visit the site.

• Essential cookies: Required for the platform to function. These handle your login session, keep you authenticated between pages and remember your language and currency preferences. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off and how features are used. This data is processed in aggregate and is not linked to your individual identity.
• Security cookies: Used to detect suspicious activity, including unusual login patterns or potential automated access attempts.
• Preference cookies: Remember settings you have configured, such as your responsible gaming limits or notification preferences, so you do not have to re-enter them every session.

You can control cookies through your browser settings. Blocking essential cookies will prevent the platform from functioning correctly. Blocking analytics cookies will not affect your ability to play or deposit.

7. Data Security

Protecting your data is taken seriously at x111 game. The following technical and organisational measures are in place:

• All data transmitted between your device and x111 game is encrypted using TLS (HTTPS). You should always verify that the padlock icon is present in your browser when accessing the platform.
• Passwords are stored using strong one-way hashing. x111 game staff cannot see your password — only a hashed version.
• Access to personal data within x111 game is restricted on a need-to-know basis. Support staff can see what is necessary to help you; they cannot access your full financial records or password.
• We monitor for unusual account activity — such as logins from unfamiliar locations or rapid repeated failed login attempts — and may trigger additional verification steps to protect your account.
• Financial data is encrypted at rest in addition to in transit.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials private and for logging out of shared devices. If you suspect your account has been compromised, contact support immediately and change your password.

8. Data Retention

We keep your personal data for as long as your account is active and for a period afterwards as required for the following reasons:

• Active accounts: Data is retained for the lifetime of your account and used as described in this policy.
• Closed accounts: When you close your account, we retain identity and transaction data for a minimum of seven years to handle any disputes, chargeback claims or legal obligations that may arise after closure.
• Self-excluded accounts: If you self-exclude, your data — including the exclusion record itself — is retained for the duration of the exclusion and for a period after it ends. This is to prevent the exclusion being bypassed by re-registering.
• Support records: Communications with our support team are retained for a reasonable period to maintain context for ongoing or recurring issues.
• Analytics data: Anonymised and aggregated usage data may be retained indefinitely as it cannot be linked back to an individual.

When data is no longer required, it is securely deleted or anonymised so that it can no longer identify you.

9. Your Rights

As a registered player, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you. Your transaction history, betting records and account information are accessible directly from within your account at any time.
• Correction: If any of your personal data is inaccurate or out of date, you can update most details from your account profile. For identity documents or financial details, contact support.
• Deletion: You may request deletion of your personal data. Note that we are required to retain certain records — particularly financial transaction data — for a minimum period regardless of a deletion request. We will explain exactly what can and cannot be deleted when you make a request.
• Restriction: In certain circumstances you may ask us to restrict processing of your data while a query is being resolved.
• Objection to marketing: You can opt out of marketing communications at any time. See the Marketing section below.
• Data portability: You may request your personal data in a commonly used, machine-readable format.

To exercise any of these rights, contact support at [email protected] with your registered username and a description of your request. We will respond within a reasonable timeframe.

10. Minors

x111 game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm their age at registration, and identity verification may be conducted to confirm this.

If we discover that a player under 18 has created an account — whether through a false age declaration at registration or any other means — the account will be closed immediately, all bets will be voided and any deposits will be returned to the original payment method after verification. We will also delete all personal data associated with the minor as promptly as possible.

If you believe a minor has registered on the platform, please contact support at [email protected] immediately. For guidance on parental controls and keeping minors away from online gaming, visit our Responsible Gaming page.

11. Marketing Communications

x111 game may send you promotional communications about bonuses, offers, new game releases, PSL or cricket betting markets, and platform updates. We only send marketing messages where you have opted in to receive them — either at registration or by updating your notification preferences in your account settings.

• You can opt out of email or SMS marketing at any time by updating your preferences in your account settings or by following the unsubscribe link in any marketing email.
• Opting out of marketing does not affect transactional communications — we will still send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• We do not share your contact details with third-party advertisers for their own marketing purposes.
• If you have self-excluded your account, marketing communications are automatically suspended for the duration of the exclusion period.

12. Changes to This Policy

x111 game may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable requirements. When we make a material change, we will update the "Last updated" date at the top of this page and notify registered players by email or via a notice on the platform.

Your continued use of x111 game after a revised policy is posted constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact support to request account closure and data handling in accordance with this policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please reach out to the x111 game support team. Our team handles data queries in English and is familiar with the concerns of Pakistani players.

For account-related requests such as data access, correction or deletion, please verify your identity by writing from your registered email address. This ensures we action the correct account.